Challenge, Solution, Result

ENGAGE

Enhancing Customer Engagement with AI Agents for a Leading Landscaping Material Wholesaler

AI Voice Agents for Overflow and Out-of-Office Calls:

To manage the surge in customer inquiries during peak periods, Janus AI deployed advanced AI voice agents. These agents were specifically programmed to handle overflow and out-of-office calls, providing detailed product information, answering questions and processing orders when human agents were unavailable. This ensured no customer inquiry was left unattended, significantly improving customer satisfaction and capturing sales that might have otherwise been lost.

AI SMS Agents to Reignite Conversations:

Janus AI also introduced AI SMS agents to help re-engage inactive customers. These agents sent personalised messages to customers who had not interacted with the company for some time, offering special promotions and updates on new products. This initiative successfully rekindled interest, resulting in increased repeat business and stronger client relationships.

Outbound AI Call Agents for Product Promotion:

To boost awareness of new products, the wholesaler utilised outbound AI call agents. These agents proactively contacted existing customers, introduced the new products, and offered to send samples. They also scheduled follow-up calls, seamlessly integrating these activities into the company’s CRM system for human account managers to manage. This approach not only raised product awareness but also led to a significant uptick in sales.

CHALLENGE

This landscaping material wholesaler, a key supplier to the UK’s landscaping industry, faced significant challenges with managing customer interactions, especially during peak seasons. The company often struggled with staffing due to the seasonal nature of the business, leading to high volumes of overflow and out-of-office calls that went unanswered. Additionally, the wholesaler found it difficult to re-engage with inactive customers and efficiently promote new products to their existing client base.

RESULT

By adopting Janus AI’s solutions, the landscaping material wholesaler was able to overcome staffing challenges, enhance customer engagement, and achieve greater operational efficiency. The AI agents provided a consistent, high-quality service while allowing human resources to focus on more complex tasks, ultimately driving growth and customer satisfaction during both peak and off-peak seasons.

SOLUTION

The wholesaler turned to Janus AI to implement a comprehensive AI-driven solution that could address their unique challenges while providing flexibility and scalability in line with seasonal demands.