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ENGAGE: How Janus AI Transformed Customer Communication for a National Landscaping Materials Wholesaler
At the height of their busy season, TradeScape—a leading UK wholesaler of landscaping materials—faced a familiar challenge: an overwhelming influx of customer enquiries across multiple channels, often beyond standard working hours. To address this without increasing headcount or compromising service, they turned to Janus AI.
AI Voice Agents: Seamless Overflow and Out-of-Hours Handling
Janus AI deployed bespoke AI voice agents to manage overflow and out-of-hours calls. These agents were not generic bots—they were tailored conversational assistants that could:
- Greet customers in a professional, branded tone
- Provide up-to-date product specifications and pricing
- Process orders and take payment deposits securely
- Route complex queries to the appropriate human team via CRM
Operating 24/7, these agents ensured no customer call went unanswered—even during bank holidays or after 5pm. As a result, TradeScape recorded a 34% increase in after-hours conversions and significantly reduced missed enquiries.
AI SMS Agents: Intelligent Re-Engagement with Dormant Accounts
Janus also introduced AI-powered SMS agents to re-engage dormant trade accounts. Leveraging customer order history and preferences, the AI generated highly personalised campaigns that:
- Offered tailored promotions based on past purchases
- Sent real-time stock updates and lead time changes
- Invited lapsed customers to book a call or request a sample
Within weeks, TradeScape saw a 22% uplift in repeat orders from previously inactive clients, with SMS reply rates exceeding 45%.
Proactive Product Launch Support with Outbound AI Call Agents
For the launch of a new slatted fencing range, Janus activated outbound AI call agents. These agents autonomously contacted existing customers to:
- Introduce the new product line with tailored messaging
- Qualify interest and automatically schedule sample dispatch
- Book follow-up calls with account managers via the company’s integrated Microsoft Teams and CRM system
The campaign resulted in a 58% increase in sample requests and helped convert new product interest into over £100,000 in additional revenue within the first six weeks.
Why It Matters for Corporates
For enterprise operations with large call volumes, seasonal peaks, or geographically distributed customers, Janus AI delivers:
- Always-on customer service without expanding teams
- Integrated CRM handover for smooth human follow-up
- Custom AI training to reflect your tone, terminology and workflows
- Detailed analytics to improve customer experience and sales strategy
Janus AI doesn't replace your team—it augments it with intelligent, consistent, and scalable support.